Arbitration Place is committed to ensuring the security and protection of your personal information, and that we comply with various applicable regulations around the world that govern the collection and processing of Personal Data.
If you use Arbitration Place Services and have an agreement with Arbitration Place, then the terms of that agreement between you and Arbitration Place supersede the Privacy Notice where the terms overlap.
What Data Do We Collect?
Personal data is any information about an individual from which that person can be identified but does not include business contact information such as your name, title or position, telephone or facsimile number. The type of information we may collect about you includes information relevant to the provision of virtual hearing services on your behalf and other incidental information concerning you or other individuals such as witnesses, adverse parties, employees, directors, officers, individuals, clients or other parties who are individuals, and any other information that you choose to provide to Arbitration Place.
Arbitration Place collects the following data:
How Do We Collect Your Data?
We will not collect personal information indiscriminately. We limit the amount and type of information we collect to that necessary to fulfill the purposes we have identified to you, or as otherwise permitted or required by law. We collect data and use personal data when you:
When possible, we will collect personal information from you directly. However, to provide services to clients, we may also collect personal information through outside sources such as government agencies or institutions, employment or other references, employers and service provides. If you do not provide personal data necessary to perform services requested by you or as required by law, we may be precluded from providing services to you. We will not, as a condition of supplying a service, require you to consent to the collection, use or disclosure of your personal information beyond that required to enable us to provide the services requested.
Purpose For Which Your Information Is Collected
Arbitration Place uses your personal data for a number of reasons:
Limited Collection, Use and Disclosure
We collect personal information necessary to fulfill the purposes identified to you, through fair and lawful means and, wherever appropriate, directly from the individual. We limit the amount of personal information we collect, use or disclose wherever possible. We will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by applicable law. We limit personal information we collect and use for business development purposes and webinars to contact information and preferences provided by the individual.
Where Arbitration Place enters into arrangements with service providers, agents and contractors to provide document storage services, office services and data processing of personal information, our policy is to ensure these parties provide comparable privacy protection while the information is processed or handled by them. Your personal information may be processed, accessed and/or stored in Canada or another jurisdiction, and will be subject to the laws of that jurisdiction.
We protect personal information in our files and document management systems from loss, misuse, unauthorized access and alteration by using physically secure facilities, password protection, standard security practices and tools and internal policies and procedures.
Access to Your Personal Information
You may request to view your personal information by contacting Arbitration Place’s Privacy Compliance Officer, whose postal and email addresses are provided at the end of this Policy. You can request that corrections be made where you can show that the information we possess is inaccurate. Under certain circumstances, you may not be permitted access to personal information, for example where solicitor-client privilege or litigation privilege applies, or where the disclosure would cause security, legal or confidentiality concerns.
Retention of Information
Arbitration Place will keep personal data in order to fulfil the purposes we collected it for, including to provide services and to deal with claims. We will retain your information as necessary to comply with legal, accounting or regulatory requirements. . Arbitration Place may also be subject to legislative requirements regarding the retention of certain types of information.
Taking into account the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
We may use the information you give us on our website or other means for direct marketing purposes to provide emails, newsletters or other messages to keep you informed of legal and business developments and of our services including events that we think may interest you.
You can opt-out of receiving direct marketing from us at any time. You can do this by following the instructions to unsubscribe in the marketing emails we send to you or by contacting our Privacy Compliance Officer.
Links to Third Party Websites
International Transfers of Data
If you are located in the European Economic Area (EEA), the European Free Trade Area (EFTA) or the United Kingdom, you have certain rights in relation to your information. The availability of these rights and the ways in which you can use them are set out below in more detail. Data transfers with respect to service delivery by Arbitration Place to your jurisdiction may be subject to additional data protection clauses, such as Standard Contract Clauses (SCCs) incorporated into an agreement you may have with Arbitration Place.
Some of these rights only apply in certain circumstances. If you would like to exercise, or discuss, any of these rights, please contact Arbitration Place’s Privacy Compliance Officer, in writing, whose postal and email addresses are provided at the end of this Policy.
You have a right to lodge a complaint with the data protection supervisory authority, in the particular Member State of the European Union where you are habitually resident or where an alleged infringement of Data Protection law has taken place. In the UK you can make a complaint to the Information Commissioner’s Office (Tel: 0303 123 1113 or at www.ico.org.uk).
A cookie is a small piece of data that websites that you visit ask your browser to store on your device (such as your computer or smartphone) in order to remember information about you, your preference or your device information when you return to it.
The types of cookies we use are necessary cookies and statistic/performance cookies. Necessary cookies are required for the operation of our website and use of its features, and therefore cannot be switched off in our systems. The information collected relates to the operation of our website (e.g. website scripting language and security tokens) and enables us to provide you with the service you have requested. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personal data. Statistic/performance cookies are optional and are used to collect information on how visitors interact with our website websites, for example which pages they visit most often, whether they receive any error messages and how they arrived at our website. Information collected by these cookies is used only to improve the use of our website by our visitors. These cookies are sometimes placed by third party providers of web traffic and analysis services. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when people have visited our site and will not be able to monitor its performance.
Inquiries and Contact
If you have any questions about Arbitration Place’s use of your personal data or about this Policy, please contact Arbitration Place’s Privacy Officer at:
Post: Privacy Officer
333 Bay Street, Suite 900
Toronto, Ontario M5H 2R2