Our People

Our dedicated team all work together to ensure your matter is treated with absolute excellence.

Kimberley Stewart
kim@arbitrationplace.com

Kimberley Stewart

Founder

Kimberley Stewart is a respected Canadian entrepreneur who founded and built three highly successful legal services businesses, including Arbitration Place. Kim goes above and beyond to provide exceptional client service. Talk to her if you would like to understand what makes Arbitration Place so special.

Jeffrey Mandell
jmandell@arbitrationplace.com

Jeffrey Mandell

CEO

Jeffrey’s diversified and multi-disciplined professional career as a lawyer, Investment banker and hospitality entrepreneur makes him the perfect leader to forge ahead with Arbitration Place and guide its international expansion of ADR hubs in leading cities through joint ventures and acquisitions.

Christine Innocente
cinnocente@arbitrationplace.com

Christine Innocente

Senior Director, Client and Business Services

Christine supports key proceedings and accounts combining exceptional client care with rich industry knowledge and business acumen. She leverages her over 20 year senior accounting experience to provide oversight and support to the Accounting department as well as Professional Services for our Roster members.

Rebecca Hadfield
rebeccah@arbitrationplace.com

Rebecca Hadfield

Client and Business Services Coordinator

Utilizing her broad operations and virtual case experience, Rebecca is our resident proceeding architect and client services coordinator.

Operations

Neena Sukhram
neena@arbitrationplace.com

Neena Sukhram

DIRECTOR, OPERATIONS

Neena is the Director of Operations and Service Delivery at Arbitration Place and is responsible for identifying business opportunities to improve client experience, as well as opportunities for new and promotional offers and services. Neena leads the development of strategic procedures and oversees the performance of the Service Delivery team.

Heather D'Amour
heather@arbitrationplace.com

Heather D'Amour

Senior Manager, Client and Legal Affairs

Heather is the Manager of Service Delivery at Arbitration Place and provides oversight for all aspects of virtual, hybrid and in-person proceedings, conferences, and events. She also leads the team of Virtual Case Managers and works closely with the Director of Service Delivery to ensure efficiency and productivity goals are met.

Pawanjeet Kaur
pawanjeet@arbitrationplace.com

Pawanjeet Kaur

Team Lead, Onsite Operations

Pawanjeet Kaur leads our client and bookings intake team. As a licensed paralegal, she has a rich depth of experience to quickly identify proceeding requirements and leads the implementation of onsite matters. She also leads our Practice Assistants for several of our in-house Arbitrators.

Leonor Jimenez
leonor@arbitrationplace.com

Leonor Jimenez

Team Lead, Client Care

Leo skillfully leads Client Care for Arbitration Place from supporting contracts and client bookings through to post-proceedings service and inquiries.

Sheila Gelvero
sheila@arbitrationplace.com

Sheila Gelvero

On-Site service Specialist

Sheila Gelvero is the Toronto office master of curating snacks. She provides exceptional client service for catering needs as well as administrative tasks.

Daniela Guzman
danielag@arbitrationplace.com

Daniela Guzman

Client Concierge

dguzman@arbitrationplace.com

Andrew Silveira
andrew@arbitrationplace.com

Andrew Silveira

Client Concierge

andrew@arbitrationplace.com

Virtual Services

Erik Tristan
erik@arbitrationplace.com

Erik Tristan

Virtual Services Coordinator

Erik combines his exceptional Document Management and Evidence Presentation acumen with his vast Virtual Case Management experience as a coordinator to over 30 virtual services team members.

Professional Services Group

David Campbell
dcampbell@arbitrationplace.com

David Campbell

Arbitral Secretary

Over his 12 years of legal experience, David has been appointed to ICC, ICSID, and both domestic and international ad hoc tribunals. He has also served as counsel to expert reinsurance panels.

Accounting

Tricia Bailey CPA, CGA
triciab@arbitrationplace.com

Tricia Bailey CPA, CGA

Accounting Manager

Tricia leads the daily operations of the Finance Team. Since receiving her Bachelor of Commerce with Honours, Accounting and Finance in 2000 and her CGA in 2005, Tricia has excelled as an accounting team leader, business process trainer and financial analyst.

Noranda Haasper
noranda@arbitrationplace.com

Noranda Haasper

BILLING SPECIALIST

Noranda is our resident Billing Specialist, who ensures client invoices are sent out in a timely manner and is responsible for payment applications.

Holly Boisvert
holly@arbitrationplace.com

Holly Boisvert

Accounts Payable Specialist

Holly brings to us a wealth of knowledge in the office administration area. She is responsible for Court Reporter, Contractor Payroll and Vendor Payables.

Transcript Production

Karen Lao
karen@arbitrationplace.com

Karen Lao

Production Coordinator

Karen provides oversight and quality assurance for all facets of transcript production. She ensures her team provide top quality transcripts and on-time delivery.

Crystal Bevens-Leblanc
cbevensleblanc@arbitrationplace.com

Crystal Bevens-Leblanc

Authorized Court Transcriptionist and Transcript Productionist

cbevensleblanc@arbitrationplace.com